Help! If you are experiencing technical problems with your farm, I would first suggest reading through Zynga's support site here. If you are unable to locate an answer to your problem, you can contact Zynga directly.
STEPS
1. Open your farm. Tap the gear button located in the top right corner of the screen, under the People icon.
2. Tap the 'Help' tab, which is in the middle.
3. At the bottom of the screen you will see an 11 digit number, which is your Z-ID. Make note of this to provide to the support team.
4. Tap 'Player Support' located in the middle of the screen. You will be redirected to the Zynga support site.
5. Once the website loads you will notice a red 'Contact Support' button located right in the middle of the page. Click it and complete the 'Contact Support' form, including your Z-ID for reference. Press submit.
That's it! I have contacted Zynga Technical Support once before and someone responded within a day to correct my issue. I was very pleased with their prompt and helpful assistance, and hope your experience is just as positive.
Good luck and happy farming!
Hints, tips, and tricks to help you have the most fun and success at your favorite game!
hello, i am having difficult installing game farmville 2 country escape on my android. could you help me giving technical support email so i could play the game for your information i using os lollypop 5.1. thank you.
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ReplyDeleteAfter with the recent update my FarmVille stopped working. I wanted to give you my game id but I can not see anything apart from an emtpy screen. I tried cleaning the cache but it didnt help.
Please help me.
Thank you
Does NOT work,, just keeps saying "reconnect soon so we can backup your progress" has said this since the beginning.. I even uninstalled the game from lvl 12 and reinstalled,, still says that.
ReplyDeleteHard to contact support when u can't open your farm up! Give individuals another option. Have not been able to log in since update yesterday evening (June 21, 2018, around 7 pm. Have lost a day of the soceer quest, plus being able to use MOther Hubbard. YOUR SUGGESTIONS on blog are not fixing issue. Version 10.2.2528.0 for both windows 10 and android on mobile device.
ReplyDeleteCannot play game keeping getting a update pop up it will not let me log on this has been there for almost 2 weeks and I have tried everything that Zynga has suggested except for uninstalling so not want to go there really need help.
ReplyDeletemy pastry oven disappeared it is level 6 fully upgraded. I went to see if I had stored it by accident. and it says I have 2 of 6 but there is only 1 showing on my farm..
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ReplyDeletegame lagging worse ever! help! please
ReplyDeleteWhy do I have so many upgrades? These upgrades make my game run worse
ReplyDeleteWhy do I have so many upgrades? These upgrades make my game run worse
ReplyDeleteWhen I load my game app and it opens up I am set at level 1 and everything
ReplyDeleteis missing. When I try to tap the gear icon it tells me that I should
reconnect soon so that my game progress can be updated, but I have full
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When I load my game app and it opens up I am set at level 1 and everything
ReplyDeleteis missing. When I try to tap the gear icon it tells me that I should
reconnect soon so that my game progress can be updated, but I have full
internet connection. Everything is missing. Struggling to get a hold of support
Saved game to my Facebook and cloud and lost my co op. Viewed co op and I am still in it but game says I'm not. Says I need to join.
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